Complaint Review: SunSetter Products

I needed io buy a few replacement aluminum strips to hold awning fabric to house.I called company and was quoted a price of 9.95 for a 6 foot length,plus 7.95 shipping.I need 3 pieces and was told the shipping is 23.85.I asked if they all could be sent in 1 tube.I was told they were and the shipping they charge is a set charge for each piece no matter how they are sent .I told her that I was very displeased with a shipping policy like that and to give management my feedback. these pieces are only 1 ,1/2 inches wide and 1/16 thick aluminum and 6 foot long.they weigh next to nothing.

I cold see paying a little more because of sending 3 but you dont charge a customer 3 times over for a situation as this.We bought this awning new and spent a considerable amount of money on it and the additional accessories we bought, and I think that type of shipping policy is a slap in a customers face.Also we did have a strap break on the awning pull withen 6 monthsof new under warranty and was told they would send it if we paid shipping.

I have never really heard of a warranty shipping charge.I think I have said enough,but in a economy as it is today I think it is a very bad practice to try to gouge you customers for shipping that is way over what it should be.I probably will have to buy these parts from them ,but that will hopefully be the last transaction we do with SunSetter Products.

Rick
willowick, Ohio
U.S.A.