Complaint Review: Sunshield Awnings & Shades

In June 2017 I called Sunshield Awnings to repair a retractable screen they installed.  This particular screen has been a problem since they installed it.  I also called for service since one of the other screens was getting stuck on the way down.  It has now been 6 months and I have not been able to get someone out to my house to repair the screen and perform needed service.  I spent almost $7000 on these screens and it is my biggest regret since I have not been able to use the screens as much as I would have liked.

I have called Sunshield Awnings many times since June and they keep telling me that I am on the "wait" list and someone will come out.  I patiently waited a few weeks then called back and received same response.  It got to the point where I was calling on a weekly basis.  My key point of contact was Leslie, the receptionist.  At one point, I spoke to the owner, Andy Echavaria, and he told me he would send someone out.  We made an appointment for his people to come out on a Thursday.  I took off of work that day.  No one ever showed up or called.  I lost a day worth of work to be home so they can repair the screen and I got nothing out of it.  I am extremely frustrated.

I just called again this week and same excuse.  They don't have the manpower needed for these repair calls.  Their only focus is installations.  This is the worst company I have ever dealt with.  They should no longer be in business. 

I recently researched this company online and found some bad reviews from customers in my same situation.  It's unfortunate to see I am not alone.