Complaint Review: Sunshine Travel Escapes

My son, age 19, received a phonecall stating he had won a holiday. He should just give his creditcard information to obtain the reward. Unfortunately he did.

The card was blocked on my request an hour after the call, but two days later 1050$ was drawn from his card. The bank has told him to contact the company to get his money back as the first step of objection. I have done so on his behalf, requesting the money to be paid back, since they illegally has made a withdrawal from his account.

Telephone calls gets on hold. Fax'es are not responded. E-mails are not responded.

He has received a welcome package which has been returned.

One point of interest. The travel regulations he received with the package, states that travelling can only be done by persons at age 21+ !!

jorola
Copenhagen
Denmark