Complaint Review: SUNSTATE DESIGNS INC/HOMECARE INDUSTRIES

I WAS CONTACTED BY SUNSTATE DESIGN INC. TELLING ME THEY WERE GIVING FREE ESTIMATES IN MY AREA. MY HOME NEEDED TO BE PAINTED BADLY SO I AGREED.
AFTER 3 HOURS OF HIGH PRESSURE SALES AND PRICE BARGAINING, I AGREED TO HAVE THE JOB DONE, AS IT CAME WITH A 15 YEAR WARRANTY AND THE PITCH WAS,THE PAINT WON'T PEEL,FADE,ETC.
THE PAINTER WAS UNPROFESSIONAL AND TRIED TO GET ME TO PAY HIM CASH WITHOUT THE COMPANIES KNOWLEDGE FOR PAINTING MY LANAI, WHICH I NEVER ASKED HIM TO PAINT.HE COMPLETED THE WORK AND THEN POINTED OUT TO ME THE EXTRA WORK HE HAD DONE. WHEN I EXPLAINED I DID NOT HAVE THAT EXTRA CASH, AS I AM A SINGLE PARENT, HE LEFT A MESS AT MY HOME, SOLICITED PAINT JOBS FROM MY NEIGHBORS, UNDER THE TABLE FOR CASH, AND THE PAINT WAS PEELING WITHIN DAYS OF COMPLETION.
I INFORMED THE COMPANY MANAGER CHRIS, AND THEY SENT ANOTHER WORKER OUT WHO CONFIRMED THAT THE FIRST WORKER HAD COMPLETELY MESSED THE PAINT JOB UP. HE AND ANOTHER WORKER PRESSURE WASHED THE AREAS OF MY HOME THAT WERE PEELING, HOWEVER I POINTED OUT THAT THE ENTIRE HOUSE SHOULD HAVE BEEN PRESSURE WASHED AND THE ENTIRE JOB REDONE IN ORDER TO CORRECT THE PROBLEM. LONG STORY SHORT, THEY REPAINTED AND WHEN WE WALKED AROUND THE HOUSE FOR ME TO APPROVE THE JOB, I ALREADY SPOTTED AREAS THAT WERE PEELING AND POINTED THEM OUT TO THE PAINTER.
HIS RESPONSE WAS TO TAKE THE PAINT BRUSH AND TOUCH THEM UP. HE FURTHER STATED HE COULD NOT BE HELD RESPONSIBLE FOR THE FIRST GUY MESSING UP MY HOUSE. NOW I OWE $5000.00 TO A FINANCE COMPANY.

Donna
BROOKSVILLE, Florida
U.S.A.