Complaint Review: Suntasia

I have been trying to get my refund from this company for almost 2 months now. They called asking for my husband. I told them that he was at work. Then the lady on the other line proceeded to tell me that she had a great deal and there was no obligation to buy anything.

She told me that she has a free vacation for me and all I needed to do was listen to her sales pitch and the vacation was mine. This part of the conversation was not recorded. I told her at the very beginning of the conversation that I was not interested in buying anything. She told me that I did not need to buy anything.

After he sales pitch she told me that I was going to be recorded for training purposes and I would need to give her my checking account information. I told her that I didnt want anything taken out of my account for any reason and she said that was fine and nothing would be touched in my account and the trip was mine to keep. I said okay and proceeded to give her my information.

While she was talking to me my 3 year old son kept interrupting me so I wasn't hearing everything she was saying. So I missed the part when she said that I was on a 7 day free trial. And that after my 7 day trial period was up I would be charged $40.00 for a one time processing fee and $19.95 every month after.

I never thought anything of it after that. Because I never recieved the free vacation packet or anything else. Then the next month, I had a debit out of my account for $40.00 from Suntasia. Me and my husband were like what the heck is this. I didn't remember signing up for anything and he didn't sign up for anything. The next month $19.95 then the next month $19.95. So we decided to go online and find out what the heck Suntasia was. We found this website and I was shocked that this was happening to other people.

So I called the company and asked them to cancel my membership and I want my money back. They told me that I can either have the last months money back or $200.00 in gas vouchers. I told them that the gas vouchers would be nice. They said that they would be here in 7 to 14 days that was on 9/03/04. It is now the middle of October and still no gas vouchers. I'm done waiting for my vouchers. Now I'm just irritated and frusterated that I am not the only person that this has happened to. Me and my husband work very hard for our money and I want my vouchers that they promised me almost 2 months ago.

Charity
Crescent City, California
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

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We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

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...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

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