SunTrust Banks Poor customer service and lack of concern Nationwide
On Friday Feb. 26 around 7:00PM I went to an ATM at a SunTrust branch. I attempted to deposit $500 in cash into my checking account. I put the $500 in the ATM and it attempted to count it. It gave me a message that some of the bills were not read and that my money would be returned for me to reinsert. It only gave me back $260 of the $500 I had put in. It kept $240 of the $500 I had put in. It would not retake the $260. Then it said transaction cancelled and did not return my $240 or give me a receipt. I did a balance inquire and the $240 was not deposited into my account. I filed a claim with their customer service dept. but have heard nothing. I wrote a note explaining what happened and pushed it through the door of the bank which was closed asking them to have a manager call me Sat. morning when they opened at 10:00AM. No one called. I attempted to call them on Sat. morning when they were open and it took me several attempt to finally get a person to answer. The woman I spoke with was very cold and rude and said they was nothing they could do at the branch level. I have called the corporate office several times and still do not have my money or know when or if my money will be returned. I have had zero communication from anyone at SunTrust via either phone or e-mail regarding any solution to my loss. Their customer service and lack of concern for their customers is atrocious. SunTrust owes me $240 and I want it deposited into my account immediately. They could care less.