Complaint Review: Suntrust Mortgage

They made us waste our time and money big time. On June 19, we applied for a Suntrust mortgage loan and was told we qualify. June 21 summited all required paperwork including Paystubs. Doing this process we spent-  Suntrust fees $200, appraisals $450, and home inspection $425. Our closing date was July 31. On July 25 we received a congratulations letter, which made us think everything was cleared for us to close on July 31. On July 27, we received an email from someone saying -"I don’t have good news.  We are unable to use paystubs as income due to it being variable pay without sufficient history." Mind you , The paystubs was given to them June 21. It took them a month to tell us that we didn't qualify after we spent money and energy trying to get this loan. DONT WASTE YOUR TIME. We spoke to a manager -  Richard Loftis who could not give us an explanation, and told us he would call us back after speaking with the underwriter. He never called back. We emailed the underwriter to issue us an official decline letter, so we can get our earnest deposit back. N we have not received nothing. Under writer was Erica Valenti.