Complaint Review: Super 8 Grove City Ohio

Approximately 2-3 months ago, I stayed at the Super 8 in Grove City Ohio.( the hotel was in a transition from a motel 6 to a Super 8)  When I stayed there, I had a Horrible Experience, and when I left, I got online and filed a complaint on super8.com
 
I never heard back from them for the longes time ( no phone calls, no letters, no emails)  Finally on June 30th 2011, I got a letter in the mail from The Super 8 In Grove City.  The letter apologized for the inconveniences that I had and offered me a free nights stay anytime in 2011.
 
I decided to make a reservation for July 1st, and noted in my reservation that I had a certificate or letter for a free nights stay. I asked them not to charge my credit card.
 
On July 1st 2011, around 11:30pm, I checked in. The Front Desk Clerk was very nice, and set me up in a king room, and had me sign a receipt showing that I owed $ 0.  The Front Desk Clerk then took the letter that I had, and stapled it to the receipt.
 
I spent the night, and had a good night.  At approximately 10:15 I woke up and was running late. I called the front desk and asked them for 15min to 30 min extra to check out.  The Front Desk Clerk was Rude, and said " We dont offer Late Check Outs"  and told me I ad to be out by 11:00am.
 
I then jumped in the shower, and was in the process of getting a shower, when I got a hard pounding knock at my door. I got out of the shower and went to the door, to find the front desk clerk telling me that the letter that I gave them was not the origonal and was a " photo copy"
I told the desk clerk that I was dripping wet, and would come right up and speak to them as soon as I was done.

The clerk left and I then got back in the shower, and finished my business.  When I got out of the shower, I got a Nasty call from the Front Desk Clerk who said " We are charging your credit card" How do you want to pay for this room.  This letter is only a photo copy and not the origonal."
 
I was very angry at this point and said " I will be up in a minute, and I want to speak to the GM" This is terrible customer service"  The Desk Clerk Replied " That Does not matter"  I was so mad that I hung up on him.
 
I then got my stuff together and went to the front desk. As I exited the room, the Desk Clerk was standing outside with his hands folded, as if he was making sure that I was not going to run off without paying ( very intimidating)  ( I almost called the police)
 
As I went inside the desk clerk began to gripe at me, and demand payment. I said " I want to speak to your regional Manager"  The Desk clerk said " the property manager is inside" 
 
I walked inside and spoke to an older man who appeared to be of indian descent.  He began to yell at me, and say that the letter that I presented him was a photo copy, and not the origonal, and demanded payment.
 
I then proceeded to take out the envelope that the letter was mailed in and show it to him.  It was from The Super 8 in Grove City and was post dated 06/28/2011
 
The man said " well that does not prove anything, you could be using this photocopied letter for a few nights stay and ripping me off.  I said, " Sir, Look at the post date on the envelope.  It clearly shows that the letter was mailed June 28th, this is July 1st" I then asked him when was the last time I stayed there, and he said its " been a few months ago". 
 
I then said " I had a bad experience here a few months ago, then you send me a letter inviting me back for a free night stay, and now you accuse me of stealing and ripping you off, because the manager ( Sonia West) sent me a photo copy, instead of the origonal?  What kind of customer service is that"
 
The man Yelled at me in front of other customers and said " The Customer is not always right"
I said " Yes but I have documentation that I am right"
 
I then said, " so how are we going to resolve it, because I was not going to leave there with out this being resolved, even if I had to pay for the room"  The Man then said " Just get out of here and I left the property.
 
I have to say, that This is the absolute worst customer service that I have ever seen
 
I served as the General Manager of the Super 8 in Zanesville from 2009 to 2010, and served as a General Manager of other hotels, in the past ( this includes Best Western, Sheriton 4 points, Days inn and Cross Country Inn's) I am not the average Guest.
 
I can say this, I know that there is mix up's in paperwork, and things happen and signals get crossed, but NEVER IN MY LIFE HAVE I EVER BEEN TREATED SO BAD AT A HOTEL.