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  • Report:  #1244902

Complaint Review: super bright leds. com

super bright leds. com https://www.superbrightleds.com Reps: Chris & Other unnamed Bait & Switch Unknown. Internet

  • Reported By:
    Jay - Frustrated — Salem Oregon USA
  • Submitted:
    Tue, July 28, 2015
  • Updated:
    Tue, July 28, 2015

So here's how this exchange went: 

Initial email to the company:

I repeated an order I made from 2013 last week. The color temp was 
 supposed to mimic 6000k (subtle hint of blue), the ones I received 
 have to be 4000k or lower as they are yellow. This said, it doesn't 
 match my HID bulbs which is why I bought them. Someone must have sent the wrong bulbs because all I did was reordered my previous order and  the bulbs from 2013 were correct. Please make this right. 

Company response:

"Hello,
Thank you for the email.  Can you send us a picture of these lights 
showing the color difference?"

My response: 

The difference between what? My HID bulbs and these, or the old bulbs and these?

Company Response:

"I'm sorry for not being clear.  The old lights and the new ones please."

My respose:

How would I do that? They burnt out which is why I bought another pair.

Company response:

"Hello,
Sorry for the inconvenience. These lights are only sold in one shade of white.  The ones you ordered in the past will  fluctuate over time.  Please note the manufacturer specifications are subject to change without notice which is why we do not recommend buying lights to match ones purchased years ago.  We also do not guarantee our lights will match other stock lights."

My response:

"Oh, that’s nice. So the lights I was told to order a few years ago can change over time. Why don’t you show me where it says this in the description? 
I sure don’t see it here:https://www.superbrightleds.com/moreinfo/miniature-wedge-base/194-led-bulb-4-led-miniature-wedge-retrofit-car/198/864/.

Nor did I see it at checkout. And what kind of customer service is this? We’re talking about 5 dollar lights here. You’re willing to lose a long time customer over this? I actually have advertisements which pop up on my websites from time to time which advertise your business. Additionally, I’ve recommended your company to countless people. 

I’ve contacted you a few days after I received the lights and this is how you handle it? 


Best Regards,

Jay

Company response:

Nothing. 

So I pulled up their live chat.

Here's how that went: 

Jay: 

Great customer service so far.

Chat started

Customer Service

A support representative will be with you shortly
Please wait for an agent. There are currently 1 visitor(s) waiting to be served.

Chris joined the chat

Chris
Hello, How may we help you?

Jay
You guys sent me the wrong bulb and your reps over email are giving me the run around.

I ordered "cool white" and got a bulb that is yellow in appearance
"bulbs."

Chris
i can help you with that can i have your name on the order or you invoice number please

Jay
*********

https://www.superbrightleds.com/moreinfo/miniature-wedge-base/194-led-bulb-4-led-miniature-wedge-retrofit-car/198/864/

They told me they only sell white bulbs even though you have a color indicator which lists many colors. 

Chris
you mean the yellow lights in the bulb

Jay
I mean I ordered bulbs that were supposed to be blue in appearance and look more yellow. 

I ordered the same bulbs in 2013 and they looked right. 

Chris left the chat
Rate This Chat
 

Guess what my rating was? What happened to customer service? 

 

I've sense banned them from my adsense and other advertising accounts from my webpages and will never recommened them to anyone again. After writting this, I did get one more response via email which stated product are subject to change and it't in their warranty. Even though this infomration is not present anywhere on their website, nor will you see any such disclaimer during the buying process.

Buyer beware! 

 

Best Regards,

-Jay

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