Complaint Review: Superb Solutions Locksmiths

We had purchased a brand new door knob/lock which my husband tried to install himself. He was unsuccessful, so I found Superb Solutions Locksmiths in "Google". They were listed as "Locksmith AAA Emergency Lock Out". No one on the phone quoted me a price but said a technician would be calling me shortly. The technician arrived (1/2 hour late) and looked at the door knob and pronounced it "broken", then went out to his car to get some new knobs to try and sell me. I told him the knob on the door was brand new and I certainly was not going to buy a cheap knob from him. He then pronounced the knob "broken" again and charged me $140. He worked on the door a maximum of 10 minutes and was probably at my house for 20. The explanation was that they charged "$65" for the house call and $75 for labor. I called the office and complained. The technician then lied to the person on the phone and told him he had quoted me $65 for the house call and $150/her labor. I should never been charged the additional $75

Virginia
Pasadena, California
U.S.A.