Complaint Review: SuperDVDMart

On march the 8th I payed for an ebay auction won from Super DVD Mart, For a 100 DVDS mixed! I had planned on reselling these at flea market, but never got.

On March the 18th, I started sending emails requesting tracking number for my order. Merica a clerk replied with 3 invalid tracking numbers. Finally after 3 weeks of purchase, I looked them up and called them. Finally got an answer after a week of calling, they gave me a tracking number that said it was shipped on March 13th. So I gave another week, to see if I'll receive the package but never received.

So on April the 3rd, I had enough and started calling this company every day requesting a refund. Each time I called they indicated my refund was issued, but it wasn't. Today is May the 8th, two months sense I've purchased these DVDs. I've still havn't gotten the DVDs or A Refund.

I've talked to about 6 diffrent people, and this company does nothing but lie.

Yesterday I talked to Merica again, and she claimed by refund was issued again yesterday. I ask for a confirmation number, she gave me a 12 digit number. I ask her why everyone keep lieing to me, she hung up the phone on me. Everytime I call they hang up the phone.

Still No Refund Or DVDs As Of Today May 8th. This company is rude and needs to be shutdown.

Jannette
Jesup, Georgia
U.S.A.