Complaint Review: Superior Benefits

UPDATE: Click Here to see how Superior Benefits contacts Rip-off Report, stating they will give REFUNDS to unsatisfied customers, working harder to avoid employee & customer misunderstandings.

I was contacted via the telephone one morning by a company calling itself superior Benefits offering me a 2000.00 credit card to rebuild my credit in there special program. All I had to pay was a one time lifetime fee, which would cover processing, and the lifetime membership fee of the card. IT was to be in the amount of 299.00, they would deduct it from my checking account on the 20th of October. I talked to my husband and we talked to them three times, going over the credit limit, whether there was hidden fees, and the normal questions. THe said the card itself would be issued by a local bank, they would send me the paperwork, then I was to take it to a bank to get it issued with my identification. Finally I agreed to get the card.

They told me it would take up to 20 days to recieve the materials. In 15 days I had not received them so I called, and got a busy signal many times, when I got throgh they told me there was still 5 days and I should call back next friday if it did not arrive.
Next friday I called again, they then changed the story, it now can take up to 27 days, call if it hadn't arived by next friday.
The next friday, I called again and was told it had been returned to them and they were reshipping it, I asked how, the said FedEx, I said okay had them verify my address and asked for a tracking number, I was told they dont have them, they have to apply for the tracking number and I can call in two days to get it. I called back two days later and was told it had been reshipped on the 25th of November. THey had not applied for the tracking number, I thought you instantly got theses when you shipped fed ex, I was upset and asked to talk to a supervisor.

Shawn, the superviosr told me that they had to apply for the tracking number through the shipping department and they would call me in two days with the number, they did not call. I called back. They gave me a tracking number and I verified it before letting them get off the phone. It was indeed a real number and was being shipped from NJ. It arrived 9 days later. I was excited, FINALLY it had come. I opened up a little binder with unproffesionally printed papers, with coupons, and discounts, and a cheap little book about repairing you credit. An article about identity theft but no papers for my credit card.

Again I called. OH, ma'am we are not a bank they say, we cannot send those papers, they were sent out my the credit card company seperately. I let them know they did not tell me this and I did not recieve them. I was assured they would be resent. I was feeling like I was getting scamed. THe was Dec 20, I had two days to report this to the bank. THey assured me I was not being scammed, said they would reissue the paperwork from the credit card comapny, asked which company it would be coming from, said they did not know since they dealt with several. I was very weary about this but decided to wait the 5 days.... the paperwork never came. It was now past 60 days. My bank could not help me.

They had successfully scammed me.

Amy
Vancouver, Washington
U.S.A.