SUPERIOR MOVING AND STORAGE THEY MOVED US AND LEFT HALF OF OUR BELONGINGS IN OUR GARAGE AND THEY REFUSED TO COME BACK TO PLACE THEM IN THE HOUSE AS PER THE CONTRACT. POMPANO Florida
WE HIRED SUPERIOR MOVING A STORAGE TO MOVE US FROM KENDALL TO CUTLER BAY AND PAID THEM $2400. WE MADE AN APPOINTMENT FOR 8:30 AM AND THEY SHOWED UP AT 10:55 WITH A SMALL TRUCK THAT WAS NOT BIG ENOUGH TO MOVE OUR HOME, WHEN IN THE PAST THEY HAD MOVED US BEFORE AND USED A TRACTOR TRAILER WHICH SHOULD HAVE BEEN THE CORRECT EQUIPMENT.
THEY SHOWED UP WITH 4 MOVERS, 2 OF WHICH HAD NO EXPERIENCE WHATSOEVER, THEY HAD BEEN WITH THE COMPANY FOR 1 DAY AND ONE OF THEM WAS DROPPING THINGS LEFT AND RIGHT.
I WAS MOVING TO A GATED COMMUNITY WHICH ALLOWS MOVES ONLY TILL 6PM SO I KNEW WHEN THEY SOWED UP WITH THE WRONG EQUIPMENT THAT THIS WAS GOING TO BE A PROBLEM, SO I TOLD THEM THAT THIS WOULD NOT WORK, SO THEY SENT ANOTHER CREW THAT DID NO SHOW UP TILL 4PM.
I WAS ABLE TP GET MY ASSOCIATION TO MAKE AN EXCEPTION AND ALLOW THEM TO WORK LATE, SO THEY CONTINUED TO MOVE MY BELONGINGS , AND I NOTICED THAT THEY WERE SHOUTING AT EACH OTHER AND IT WAS A COMPLETE CHAOS.
FINALLY THEY SAID TO ME THAT THEY WERE TIRED, AND THEY ASKED ME IF IT WAS OK FOR THEM JUST TO LEAVE MY FURNITURE IN MY GARAGE, AND THAT THEY WOULD COME THE NEXT DAY TO BRING IT IN THE HOUSE
LITERALLY THE MANAGERS WORDS WERE "I PROMISE YOU THAT WE WILL BE BACK TO TAKE CARE OF THE REST TOMORROW"
WHEN I CALLED THEM TO FIND OUT WHY THEY WERE NOT AT MY HOME YET, THEY RESPONDED THAT THEY WERE NOT SCHEDULED TO COME, AND WHEN I INFORMED THE INCREDIBLY RUDE CUSTOMER SERVICE AGENT, SHE SAID THAT THERE WOULD BE AN ADDITIONAL $500 CHARGE FOR THEM TO COME BACK.
THIS PEOPLE HAVE TO BE THE MOST DISORGANIZED, RUDE, AND COMPLETELLY INDIFERENT PEOPLE THAT I HAVE EVER ENCOUNTERED, AND THEY HAVE COMPLETE DISREGARD FOR THEIR CLIENTS.