Complaint Review: Superior Security - Monitronics International

When I initiated my 3 year security monitoring service with Superior Security, everything went well at first. About a year and a half in I started having trouble with the alarm going on for no reason right after I set it. I had Superior Security come out to fix the system no less than 5 times and they were unable to fix the problem. After this, I could not continue taking off of work and tried to cancel my service to switch monitoring services. I was told that I was under a 3 year contract and could not cancel without incurring significant charges, so I just stopped using my system. I waited the full 3 year period and called to finally cancel my service once and for all.

I was then told that I was supposed to cancel my service 90 days before my contract ended or it automatically renews for a year. I ask that they please grant my request to cancel since I was unable to use my system for a year and a half, and that I was more than willing to give a 90 day notice if need be. I was told that they would not allow me to cancel my service, and that I had not given them an opportunity to fix the problem. I argued that I had allowed them to come out to fix my problem 5 times and they were unable to solve my problem. This is more than an ample opportunity to get something fixed. I am very unhappy as they have failed to deliver a system that works for me, I have been paying for a system that I am unable to use, and now they are trying to make me pay for an additional year as opposed to allowing me to cancel now that my 3 year contract is up.

This company already has an unsatisfactory rating with the business bureau, and when I mentioned this, I was told that it was because people like me want out of their contracts and then complain to the bureau when they cannot do so. I am unhappy with not only the quality of service that I was given, but also with the way that I was treated as a customer.

Stacey
Fairburn, Georgia
U.S.A.