SuperJeweler REFUSE REFUND for poor quality ring repeatedly losing stones New York NY
Wedding set purchased 3/21 for wedding 5/21. Within a couple months, the band lost stones and they repaired it, taking a couple months in their shop. Within 2 months same thing. It has now been 2 yrs of owning, with 6 repairs in their shop,each repair lasting 1-3 months.
The ring is only subject to the wear and tear of keyboard typing. Not ditch digging!!!
They have consistently refused return and refund citing its past due the 60 day return and they will honor their "lifetime repair". Today, the CEO said its reasonable to lose stones "frequently".
After the 2nd repair, I began asking for refund. At this point, its clear they will not. I dont think its reasonable to need 6 repairs in 2 years, having spent more time in their repair shop than on my finger.
I have dealt with the company president who could do the right thing, but won't. What a RIPOFF.