SuperMedia Breaking Contract Impossible after term ends Beaverton, Oregon
Read the fine print, then don't believe it all. They are just interested in locking in a new contract. The sales person makes all sorts of promises. Don't believe them. It is just a scheme to lock in a money source. The fine print has them automatically extending the contract monthly after that. You will spend more than you plan to.
The contract says to send written letter to end the contract, but somehow that does not end the contract. Maybe they lose the piece of paper. They ignore emails. They do not return calls.
They continue to "service" and bill companies that have closed well beyond the date of closure, then seek money through collections agencies. Does a reputable service do business blindly with non-existent businesses? There are much better advertisers out there.
2 Updates & Rebuttals
xyzzy
Phoenix,Arizona,
USA
Update, possibly closed
#3Author of original report
Tue, December 04, 2012
I used their website to respond on Nov 30 (before seeing the response here) and got an email on Dec 3 that the listing has been removed. This should have happened last winter when previous attempts to settle were made. Time will tell if this is really closed this time or not.
SuperMedia LLC
DFW Airport,Texas,
United States of America
Acct info needed
#3UPDATE Employee
Fri, November 30, 2012
We are never pleased when one of our clients is unhappy.
Please give me the opportunity to review your issue. I
promise someone will get back to you within 48 hours
with an update. Please provide me with the following
information and e-mail back to me
at: customerservice@supermedia.com
Your full name and title:
Business Name:
State in which your business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description: