SuperRewards superrewards.com False advertising in social network offers Kansas City, Missouri
Here is the log of my service request with Super Rewards. They are the provider of social currency via offers for some fb games, including The Price Is Right. My comments got truncated in the log but you can get the gist of the conversation. Essentially, they mistyped the ad, entered it in free offers, and labeled it "No purchase required" but refused to provide the coins after I viewed the site in question without making a purchase. They have since updated the offer but refuse to provide my award unless I make a purchase. Bottom line, it boils down to false advertising. Even if an advertiser makes a print ad in error, they are required to abide by the written offer. I have filed a report with the BBB. I don't really care so much about the coins (they're intangible money for stupid games, who cares?) but I do care about the principle of the thing, about a business providing what they advertise. Feel free to share this note! Word of mouth is the best advertisement, and SuperRewards deserves lots of "free" advertising on this one!
Offer:
Get Designer Sample Sales from Topluxuries.com
Finest Luxury brands up to 92% off. Buy 2 Get 2 Free, Sales end soon!
Requirements:
Coins awarded for entering topluxuries.com sale and making a purchase. Offer reports on a 15 minute delay. *****(This previously said:Get Designer Sample Sales from Topluxuries.com
Finest Luxury brands up to 92% off. Buy 2 Get 2 Free, Sales end soon!
No purchase required to receive 41 Coins
Coins awarded for entering topluxuries.com sale. Offer reports on a 15 minute delay.)
Other Info:
Time Initiated:4 days ago
Coins:41
Click ID:576037632
Previous Messages
<my email address> ... age:4 days
No purchase necessary in offer but status still says Viewed even though I went and browsed the site.
Super Rewards... age:4 days
Thank you for contacting us!
The advertiser has not yet confirmed the completion of "Get Designer Sample Sales from Topluxuries.com".
Please copy and paste the entire offer confirmation email (INCLUDING the header) for your participation within the text box.
Please review the offer requirements to see if you missed a step:
Get Designer Sample Sales from Topluxuries.com
Finest Luxury brands up to 92% off. Buy 2 Get 2 Free, Sales end soon!
Offer Requirements:
Coins awarded for entering topluxuries.com sale and making a purchase. Offer reports on a 15 minute delay.
Thank you,
Super Rewards
<my email address>... age:4 days
No confirmation email applicable. Requirement was entering the sale site, offer specified no purchase necessary.
<my email address>... age:4 days
Original offer here: Get Designer Sample Sales from Topluxuries.com
Finest Luxury brands up to 92% off. Buy 2 Get 2 Free, Sales end soon!
No purchase required to receive 41 Coins
Coins awarded for entering topluxuries.com sale. Offer reports on a 15 minute delay.
NO PURCHASE REQUIRED.
Super Rewards... age:3 days
Thank you for contacting us about the following offer:
Get Designer Sample Sales from Topluxuries.com
Finest Luxury brands up to 92% off. Buy 2 Get 2 Free, Sales end soon!
Offer Requirements:
Coins awarded for entering topluxuries.com sale and making a purchase. Offer reports on a 15 minute delay.
Please send us a screen shot of the website you entered. To send the screen shot follow the steps given below.
1. Click on the URL provided below:
or
2. Under "Upload Images & Videos" browse for the image that you want to send.
3. Click on "Upload".
4. Now copy and paste this link/URL into the text box.
Thank you for using Super Rewards!
We will do our best to provide an expedient resolution to your request.
<my email address>... age:3 days
http://i51.tinypic.com/140jbqb.jpg
<my email address>... age:3 days
Not awarded?! Justified how, exactly?? I have done everything you have asked and actually browsed the whole stinking topluxuries.com site when I first did this offer. This is ridiculous.
Super Rewards... age:2 days
Thank you for contacting us about the following offer:
Get Designer Sample Sales from Topluxuries.com
Finest Luxury brands up to 92% off. Buy 2 Get 2 Free, Sales end soon!
Offer Requirements:
Coins awarded for entering topluxuries.com sale and making a purchase. Offer reports on a 15 minute delay.
Kindly be informed that this offer was miscategorized under free offers,but it requires a purchase in order to obtain points. We apologize for the inconvenience this may have caused you.
Thank you for using Super Rewards!
We will do our best to provide an expedient resolution to your request.
<my email address>t... age:2 days
I don't really care if you miscategorized it. It was advertised as free and specifically labeled "No purchase necessary." You will provide my coins, or you are in violation of false advertising laws.
Super Rewards... age:1 day
Thank you for contacting us about the following offer:
Get Designer Sample Sales from Topluxuries.com
Finest Luxury brands up to 92% off. Buy 2 Get 2 Free, Sales end soon!
Offer Requirements:
Coins awarded for entering topluxuries.com sale and making a purchase. Offer reports on a 15 minute delay.
Sorry for the inconvenience. This offer requires a purchase, once purchase is completed, the advertiser will provide the order confirmation. Please copy and paste the order confirmation along with the header (header includes to, from, subject, date, time) and also we may require users to send in a transaction summary showing that a purchase was made.
Thank you for using Super Rewards!
We will do our best to provide an expedient resolution to your request.
<my email address>... age:1 day
See above my note from 2 days ago. The offer specified "No purchase required to receive 41 coins." Regardless of whether your organization entered it incorrectly or not, I fulfilled the requirements as advertised and expect my full reward or will be seeking where to report SuperRewards fo...
Super Rewards... age:1 day
Thank you for contacting us about the following offer:
Get Designer Sample Sales from Topluxuries.com
Finest Luxury brands up to 92% off. Buy 2 Get 2 Free, Sales end soon!
Offer Requirements:
Coins awarded for entering topluxuries.com sale and making a purchase. Offer reports on a 15 minute delay.
We apologize for the inconvenience, as said earlier that this offer was miscategorized under free offers. Points are provided once purchase is made on the site. On completion of purchase, the advertiser will provide the order confirmation. Please copy and paste the order confirmation along with the header (header includes to, from, subject, date, time) and we may require users to send in a transaction summary showing that a purchase was made.
Thank you for using Super Rewards!
We will do our best to provide an expedient resolution to your request.
<my email address>... age:1 day
You can tell me over and over as often as you want that it was "miscategorized" but the offer specifically stated "No purchase required to receive 41 coins." It was SuperRewards' mistake, and you need to honor the offer as it was stated. Otherwise, you are in violation of consu...
Super Rewards... age:1 day
Thank you for contacting us about the following offer:
Get Designer Sample Sales from Topluxuries.com
Finest Luxury brands up to 92% off. Buy 2 Get 2 Free, Sales end soon!
Offer Requirements:
Coins awarded for entering topluxuries.com sale and making a purchase. Offer reports on a 15 minute delay.
Points are provided on completion of purchase on the site. On completion of purchase, the advertiser will provide the order confirmation. Please copy and paste the order confirmation along with the header (header includes to, from, subject, date, time) and we may require users to send in a transaction summary showing that a purchase was made.
Thank you for using Super Rewards!
We will do our best to provide an expedient resolution to your request.
<my email address>... age:1 day
Okay, that's it, I am reporting SuperRewards to the BBB if I don't get my coins today. This is so wrong.
<my email address>... age:1 day
I will also be posting a note to my facebook with the information here, letting all of my friends know that SuperRewards is an unreliable organization that changes offer requirements after they have been met in order to avoid awarding coins, and I will ask them to share with their friends.
<my email address>... age:7 minutes
I have filed a complaint against you with the BBB for false advertising.
