Supreme Van Line ripoff unresponsive false promises tricked and lied to us Pembrook Park Florida
We used Supreme Van Line to make a move from Orlando, FL to Austin, TX in June 2003. As with others, we asked for a quote upfront. I included a detailed inventory list. Supreme as well as others estimated 8000-10,000 lbs. Even their driver said the same thing when he arrived on site.
The first problem: They didn't have a big enough truck. They arrived on a Friday and had to return on a Sunday with another truck.
Second problem: The actual weight was around 17,000 lbs. So much for their expertise! So, they wanted more money....
Third problem: Almost every box arrived either smashed or torn in some fashion. We had numerous items broken, including a 52" Proscan TV, 27" Sony TV, Gateway Computer, plant stand, dining room and dinette tables scratched, vases broke, etc, etc, etc. We had marked boxes "Fragile". What a mistake that was! Most boxes marked "Fragile" were on the bottom of the truck and the contents broken.
Fourth problem: Supreme has said three times now that they would send me an insurance claim form. Still hasn't arrived! They haven't responded to my emails either.
My wife and I have moved ourselves with a Uhaul several times and never had any problems.
Jimmy
Austin, Texas
U.S.A.
2 Updates & Rebuttals
Larry
Washington,District of Columbia,
U.S.A.
Surface Transportation Board, ..We will determine applicable charges
#3Consumer Suggestion
Thu, July 24, 2003
Applicable Transportation Charges- The charges a mover assesses for its services must be contained in a published tariff and the tariff must be made available to prospective shippers upon request. A carrier cannot assess a rate lawfully that is not contained in its tariff. If you feel that the mover has overcharged you, you can me toll free at (866) 254-1792 to obtain assistance with requesting a review of the charges assessed by the mover, and which were paid by you at the time of delivery of your shipment.
Larry Herzig
Surface Transportation Board
E-mail- Lawrence_C._Herzig/STB@stb.dot.gov
Kay
Blacksburg,Virginia,
U.S.A.
Try these contacts ...It's important for you to register a complaint
#3Consumer Suggestion
Tue, July 22, 2003
Sorry this happened to you. Supreme is one of the notorious south Florida scam movers. Here is some information that you may find helpful:
Primary Insurance:
Transportation Casualty Insurance Co.
Attn: MARELY J. PETERS
Address: 1600 COMMERCIAL BLVD
FT LAUDERDALE, FL US 33309
Cargo Insurance:
Underwriters at Lloyds London
Attn: LEBOEUF, LAMB, GREENE & MACRAE
Address: 1875 CONNECTICUT AVE.,NW
WASHINGTON, DC US 20009
Telephone: (202) 986 - 8000
Fax: (202) 986 - 8102
Also, the FBI recently conducted an investigation of scam movers and arrested many moving company owners and employees. It's important for you to register a complaint with them and you can do so at this website: http://miami.fbi.gov/movescam.htm