sure heat mnf Life time warranty parts non existant kennesaw, Georgia
Gas grill warranty parts covered by lifetime replacement have been unavailable for well over a year.The parts, manufactured in Sure Heats facility in CHINA are no longer available, rendering my Grill useless. Neither sure Heat nor their customer "TARGET STORES" (Point of Purchase) will honor the warranty by total replacement or Total refund. Grill was advertised as Stainless Steel construction, but in reality the product is at least 75% stainless coated. Certainly false advertising and missleading. Target has blown off any attempts at resolution, and Sure Heat, despite their pledge of "Complete commitment to providing the consumer with service and satisfaction as our #1 priority" does not repsond. All documentation asked for has been submitted multiple times for resolution. SO MUCH FOR TRUTH IN ADVERTISING AND WARRANTIES