Complaint Review: Sure Payroll a Paychex Co

We are a small family business that had over $16,000 removed from our bank via the Sure Payroll portal.

Case #1695639

All employee accounts were changed to loadable bank cards then depleted with no identity trail.

Sure Payroll has no safeguards against any changes within the secure portal other than an email sent to the email address on file. Guess what, hackers also disabled the email from receiving such notice. In this modern day of digital technology you would think a real person would be alerted to fourteen employee accounts changed at once and would warrant a phone call to their customer not an antiquated email message without verification that it was received or read.