Complaint Review: Surepoint Lending First Residential Mortgage

After my initial call I was told that I did not have to make another payment because they would have my loan refinanced by the end of the thirty grace period of my current mortgage. They called me everyday asking for documents, it was a never ending process, I was under the impression the loan would be obtainable with the documents I was advised to bring in from the beginning. I did make sure to give them every document they asked for day after day, consuming a countless hours of time to get the information they needed from various companies and government agencies.

At first they said my loan would close with in two weeks, two grew into a month, and was soon to be two months. Not knowing if I would close or not before my payment was due on the grace period. (Thirty days after due date) I asked if I should pay my payment. I was told no, we should be good to close before then. Up until the last day they were telling me this.

On the last day they told me they COULD NOT close my loan. I had no idea what to do. I paid my payment immediately but it was too late I already had been dinged for a thirty day late on my mortgage. When they tried to close my loan the second time they said it's too late and I could not qualify for the loan I applied for do to the thirty day late on my credit. My rate is now adjusting on the existing mortgage and I may end up losing my home. I am sick over this.

Robert
Atlanta, Georgia
U.S.A.