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  • Report:  #134463

Complaint Review: Sureway Beneficial

Sureway Beneficial Credit Card Disaster Waterbury Connecticut *EDitor's Suggestions on how to get your money back into your bank account

  • Reported By:
    Waterbury Connecticut
  • Submitted:
    Thu, March 10, 2005
  • Updated:
    Tue, March 15, 2005
  • Sureway Beneficial
    100a Walnut Street
    Waterbury, Connecticut
    U.S.A.
  • Phone:
    866-642-9465
  • Category:

I received the same call as ereryone else, and took the bait. Shortly after the call, I looked up the company on the internet, and found this site. I spent the next four hours franticly calling number after number. After being hung up on serval times, a man came to the phine. He told me he couldn't help. and there was no supervisor. He also told me to be kind to him because he just had brain surgery.

I found another number on this site, for Payment Resources Int. 888-835-1777, call them. They take the money from your account. They were little help at first, but ask for Mr. Lubois, he is a manager. Demand your money not be taken out, if you catch them in time, or some sort of refund. This literally took me hours, but per persistant, and hopefully it will work out for you.

I put stop payments at my bank also, but not quite knowing what exact amount it cost, it was very expensive. If anyone is intersted in suing these people, I would be more than happy to give all information I have.

Todd
Waterbury, Connecticut
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

1 Updates & Rebuttals


Todd

Waterbury,
Connecticut,
U.S.A.

BBB Response ..We are not a government agency and we do not have the ability to take legal action against any company

#2Author of original report

Tue, March 15, 2005

Here is the email that was sent to me in response to an email I sent to the BBB. I recomend that we all raise hell over this issue. I feel violated, and find it hard to trust anything over the phone anymore. I have been getting tons of calls from different places, and am tired of it. This company needs to pay!

Dear Mr. Ferrante;

Sureway is not under the supervision of the BBB. We are not a government agency and we do not have the ability to take legal action against any company. The purpose of the BBB is to promote ethical business practices and report consumer experience to the public. Our greatest value to the public is the ability to report that expereince through our company reports and encourage consumers to check out a company before doing business with them. The company in question has had an unsatisfactory report with the BBB to thier selling practices, pattern of complaints, volume of complalints, and failure to respond to complaints for quite some time.

These companies are actually located in Canada with the US address being a mail drop box so it is very difficult for any authorities to take any action. The BBB will gladly talk to any news or broadcast organization regarding companies listed in our database. Please have them contact Ms. Kathy Winter at kwinter@upstatenybbb.org You may try contacting the NY Attorney General at 518 474 7124 or the FTC at 1 877 382 4357.

Although the respond to few complaints you may also try filing a complaint through our website www.upsateny.bbb.org


Sincerely,
Robert Colmerauer
bcolmerauer@upstatenybbb.org

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