SurfSafe Internet ripoff billed me $30.69 on my Verizon bill. Did not order SurfSafe and have no idea who they are. s Washington
SurfSafe Internet services showed up on my Verizon phone bill a couple of months ago. I have called SurfSafe and told them that I never ordered their services, therefore, they need to cancel. They don't listen. I also called Verizon & told them that I did not order SurfSafe. My current phone bill has SurfSafe Internet on there again!! I'm glad I found this Rip-off Report website. Maybe someone can put a stop to companies charging for services that someone never asked for.
Sheryl
Redmond, Washington
U.S.A.
3 Updates & Rebuttals
Daniel
Indianapolis,Indiana,
U.S.A.
So let me get this straight.......
#4Consumer Comment
Sun, April 09, 2006
By your own admission, Verizon did not effect these charges on you. Exactly WHY did you report Verizon on this website again?
Lorraine - Geek Consumer Advocate :-)
Phoenix,Arizona,
U.S.A.
Contact info for SurfSafe
#4Consumer Suggestion
Thu, January 19, 2006
I went to their website and got contact info for you. Below is what I found there that should help you get the account canceled.
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If you have any billing-related questions or want to stop a recurring payment from being charged to your local telephone bill account, call our billing support number (866-398-1625).
By Email:
For assistance with any questions you may have, or to cancel your Surf Safe service, email us at support@surfsafeinternetservices.com
By Phone or Fax:
Customer Service: 866-398-1625
Fax Line: (709)-292-8766
By Mail:
Surf Safe Customer Service
96 Linwood Plaza #254
Fort Lee, NJ 07024-3701
Office Hours:
8:00 AM - 9:00 PM (Eastern Standard Time) Monday Friday. We will be closed on major holidays.
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3. Termination and Cancellation:
Either you or Surf Safe may terminate or cancel your account at any time. Except as specified herein, you will not be entitled to any refunds. Other than to receive a return of refundable prepayments, if applicable, cancellation is your sole remedy with respect to any dispute with Surf Safe. This includes, but is not limited to, any dispute regarding the Surf Safe Services, the Rules and the enforcement or interpretation of the Rules, Surf Safe's policies and practices including our privacy policy and acceptable use policy, your ability to access the Surf Safe Services, the content available on the Surf Safe Services, and any matters relating to billing. You can cancel your Surf Safe Services by following the instructions on the Surf Safe Site. The Terms and Conditions on the Surf Safe Site will contain a current phone number to cancel your billing service.
Sheryl
Redmond,Washington,
U.S.A.
SurfSafe Info Update
#4Author of original report
Thu, January 19, 2006
SurfSafe Internet Services is located at:
96 Linwood Plaze #254, Fort Lee, NJ 07024-3701
Phone: 866.398.1635
Their hours are 8AM - 9PM Eastern Standard Time.
Web: www.surfsafeinternetservices.com