SurfSafe Internet Unexpected charge on my Verizon telephone bill ripoff Fort Lee New Jersey
I received a $14.95 charge on my Verizon bill this month. I was immediately surprised that it was for an internet company, because our home Internet service is not connected with Verizon at all.
The first Google result for SurfSafe Internet was the Rip-off Report. I took this as a bad sign.
When I did find their web page, it was not obvious what their service was or why someone would want to sign up for it. This was a second bad sign.
Their address, 96 Linwood Plaza, Fort Lee New Jersey, is listed as a UPS Store. Following their instructions I have sent e-mail asking them to cancel their billing to my telephone number. We shall see what happens.
Bill
Richland, Washington
U.S.A.
1 Updates & Rebuttals
Bill
Richland,Washington,
U.S.A.
SurfSafe E-Mail Response
#2Author of original report
Wed, July 05, 2006
Well, they responded to my e-mail request to cancel. Here's what their e-mail note said:
Dear Surfsafe Customer:
Thank you for contacting Surfsafe Customer Service.
We're sorry to hear that you are not interested in our program.
This is your confirmation that your account has been cancelled.
Please keep in mind that by canceling Surfsafe Email you will no longer receive software updates or be able to have access to your email accounts.
We appreciate your interest in our program and hope that you will keep us in mind if your needs change in the future. Thank you for trying Surfsafe Email.
Sincerely,
Barbara
Surfsafe Email Customer Service