SurplusWebStore.com; Surplusalert.com; MyDollarShop.com; SurplusAlert Made charges to my credit card unauthorised. Ripoff Pleasent Grove Utah Internet
On July 21, 2005 there was a charge made by Surplusalert.com to my credit card in the amount of $4.55. A subsequent and continuing charge of $29.95 has been made each month since September 9, 2005 to the present last charge on Feb. 8, 2007.
I have contacted my credit card company and was told there is little they can do and that I have to stop the charges with the company( SurplusWebStore.com).
On Feb 5, 2007 I spent more than two hours in fruitless efforts to contact the company.
On Feb 12, 2007, by using a phone number supplied by this Report I contacted the company and was shifted around to eight different people, none of which could help me, There were several phone cut-offs during the 75 Minutes I attempted to contact someone to help. This company has not been responsive to my questions and this dispute remains unresolved.
I seek relief and repayment of the entire amout charged as I have not , to the best of my knowledge and recollection, ordered anything from this company. The charges made were not with my consent.
Ronald c.
Estero, Florida
U.S.A.
2 Updates & Rebuttals
Joseph
Cohoes,New York,
U.S.A.
Apparently you have a membership there??
#3Consumer Comment
Sun, May 27, 2007
If you read the T&C on the site, they charge 29.95 a month to be a member of the site, if you signed up for anything like a trial to Auction Throttle or any other various Ebay get rich sites, they might also include a trial to this site, in the fine print. Therefor probably somewhere along the line, you consented to the trial and you never cancelled it. Unfortunately with this kind of marketing , you are probably going to have to take the loss, because I am sure somewhere along the line you either made an order or accepted the terms of the website and entered your credit card number. Hope you get it straightened out.
Ronald c.
Estero,Florida,
U.S.A.
SurplusWebStore.com. Ripoff Pleasent Grove,Utah
#3Author of original report
Thu, April 19, 2007
All charges to my credit card account have been reconciled by this company in good faith as of April 18, 2007. This is a satisfactory conclusion to my dealing with this company.