Complaint Review: survival life

Last month Survival life adverstised a Girandino Air Rifle for 199.00, simple enough. I ordered one. A week or so the rifle arrives, the box is marked XISICO, model xs25. I couldnt seem to find the name Girandoni anywhere. I called the company I was told the brand was XISICO the model was a Girandoni. I was looking at the gun and it was clearly marked XS25, maybe I needed to clean my glasses but I couldnt find Girandino anywhere.

Calling the company again, I was told sorry that your purchase was not satisfactory, they didnt seem to understand that the gun was not what they advertised. I was told a shipping label would be sent shortly. It arrived 4 days later with instructions to take it to any UPS store. I repacked the gun and trotted off to the local UPS store.

Sorry I was told you have to go to the full service store , we cant take firearms. I pointed to the label that said take to any UPS location, Sorry no luck, and they will not pickup a firearm from a private home. Ok drive 30 miles to the full service store, ship gun. A few days later it was back with Survival Life, it was signed for around 11:oo am. Later that day I got an e mail from survival life asking for the tracking number so they could track the weapon.

I not so nicely gave them the number and informed her its there and who signed for it. One hand didnt know what the other was doing I guess. I have gotten my refund and am watching my card as there are other complaints about that too. I did get two calls from Brittany at survival life, I returned 3, voice mail. No return calls. I got An email asking what could be done to work out my issues arrived, I answered it. No response. Silly me, did I expect one?    

Its real simple I only wanted what was advertised, nothing more nothing less., Maybe Xisico means Girandoni,