Complaint Review: Suwanee Service Station

My son brought his 2011 Nissan Sentra to Suwanee Service Station with a leaking cylinder on the left rear drum brake system. He was quoted $589 and change for the repair, which seemed excessive in my opinion. Unfortunately, he informed me of this only after he had commissioned the work and when I called the shop to inquire, learned they had already begun the work.

I accompanied my son to pick up the car upon completion and asked to see the bill. The itemized cost of the parts alone--for both rear brakes--two sets of brake shoes, 2 brake cylinders, 2 sets of brake springs, clips, etc. and 2 brake drums, as charged by the shop, totaled $379. This was $104 more than the retail AutoZone price obtained from that company's Website for the same or equivalent parts! Auto service shops, of course, obtain parts for a discount. I called this to the store management's attention in the hope of negotiating a more equiable price, but the manager would not give an inch even for the sake of goodwill and rather arrogantly chose to argue the point.

I paid the bill in full, being over a barrel, so to speak, but promised never, ever to do business with this shop again.  In my opinion, they took advantage of my son's inexperience with auto repair.