Complaint Review: Suwannee River Log Homes

We purchased a log home kit from Suwannee River Log Homes, Inc., with the understanding that all materials were included to build the basic home as drawn in the blueprints. Blueprints included, among other things, a kelly ladder for the garage, four exterior stairways, and an octagon-shaped window. Our contract listed only one item as not being included in the agreement, which was a garage door.

Of the above-mentioned items, Suwannee River agreed to supply only the window, claiming that the other items are not generally included in a contract. The octagon window was not included in the shipment with other windows, and it was never sent when promised, causing construction delays. Most reluctantly, we ultimately decided to forego that window in our home as it is now too late to install it properly.

We would expect Suwannee River to reimburse us for the above items, dollar amount not known at this writing.

Shipments were often short of needed materials, which delayed construction. Suwannee River's west coast representative directed our contractor to purchase the needed materials locally, stating that Suwannee River would make reimbursement. Although the contractor has informed Suwannee River as to his costs for such materials (approximately $1500), reimbursement has not yet been made.

David Miller is the primary sales representative whom we worked with via telephone. When all the above issues transpired, we wrote a letter to the company, copies of which were mailed to David Miller, to Ben D. Miller, president, and one copy was hand-delivered to Mike McGoldrick at a local log home show. We have heard no response to our letter.

Mary
Rancho Cucamonga, California
U.S.A.