Complaint Review: Swap.com

First off, they have destroyed some of my items. On my first set of boxes. I chalked it up to an accident, maybe my box being hit with a forklift (as both herls were forcibly ripped off my shoes) . And my clothes getting dripped on by an overly hungry associate standing over my box. Or my almost new shoes that were perfectly fine when I sent them came back all scratched up...But after reading that they have destroyed multiple people's items on multiple consumer websites.... It makes me wonder what really happened to my 'rejected' items.  On my second round of sending them boxes, they decided to turn off the Swap option. They are called Swap.com but you are not allowed to Swap! The only thing you can do is BUY! They say they are working on their software but its been 6-7 months. They charge you to list your items and they don't sell because the new boxes are listed first and your items get burried fast. So your items sit there. When you buy something, you are taking your chances. I have had them reject my perfectly good items then send me items I purchased that reeked like goodwill and had holes in them. They also stopped telling you how long your items have left to sit there before they start charging you a storage fee. Keep an eye on that if you use Swap as they used to tell you in the pricing section. This was a deliberate switch I believe to collect fees from people who forget how long they have for free storage. But the biggest thing is being unable to use free swaps for 6-7 months. Almost the entire time my items have been there, I have been unable to use their main advertised feature. Swap.com advertises itself as being able to use free swaps. But the only swap is the service they are providing. I want my items back and my money back.