Sweep Stakes Clearinghouse ripoff i being making payments for 1 year still making them lay-way-plan Dallas Texas
I received mail vouchers for discounts, i chose 2-in-1-genuine leather reverse full length fur coat. cost retail 459.95 i pay 149.95 lay-a-way plan.no.2, panasonic electronic keyboard cost retail 489.95 i pat 179.95 same plan.i being makeing 10 dollars payments monthly i am on disability. i being paying for 1 year still paying. i happen to look up there website that is when i call them 3-14-05 4:30pm. i spoke with two reps the 1st i request all of my money back because of fraud he said i should wait until the checks i just sent be posted to my account,and send a written notice that i want my money back,i said let me talk to someone.
ms lashanea spoke to me i ask her is it true that this company is fraud she said no people say things like wal-mart, and people still go there she said u being paying this lay-a-way for a year why are u concern now? i just want all my money back can not get money back on lay-a-way plan. can someone help me ? i have a balance on two accounts with that company should i stop paying? ms lashannea said they will send my products we balance complete. she said that the company is find.
Thurstina
West Hollywood, California
U.S.A.
1 Updates & Rebuttals
John
Dallas,Texas,
U.S.A.
Response from Sweepstakes Clearinghouse
#2UPDATE Employee
Mon, May 16, 2005
May 16, 2005
Dear Thurstina,
We just reviewed the message posted on March 14, 2005 and would like to provide the following information.
According to your e-mail, you requested to cancel your layaway account and receive a full refund of monies paid. However, like most layaway accounts, your account is not technically eligible for a refund until paid in full. That policy is clearly stated on the order form you submitted.
We would like to point out that we have been in business since 1984 and have thousands of very happy and repeat customers. We are fortunate to have a loyal following of customers who appreciate the value we provide. It is unfortunate you have decided not to do business with us.
In order to maintain good customer relations, we will be more than happy to comply with your request. However, we need more information. We would like to speak with you personally so that we may address your concerns. Please either contact at 214-915-7317. Of course you can send us your full name, address and telephone number in writing to my attention, and we will treat your concerns as a priority.
Sweepstakes Clearinghouse
1555 Regal Row
Dallas, TX 75247
Sincerely,
Sweepstakes Clearinghouse
John Gutierrez
Operations Manager