Complaint Review: Sweepstakes Clearinghouse

I ordered a computer from Sweepstakes Clearinghouse on layaway. After making a number of payments I couldn't afford the computer so I called and asked for a refund. They said they did not give refunds, however I had a $217.00 credit I could use. They said they would send me a brochure of what I could order to replace the computer layaway.

After receiving the brochure I ordered a his and hers leather jacket. I waited 2 months and received nothing. I called back to inquire about the jacket. They said the jacket was out of stock.

I asked if I could change my order. I ordered a VCR/DVD combination which was $149.95. It left me a balance that I asked to have go toward a leather executive office chair. The chair was $89.95 and I agreed to pay the balance on the chair only. The credit I had covered the VCR/DVD combo.

I inquired about the shipping date. The young lady (Estora) said she would check availability. She said it was not in stock.

I called 1 month later to check on the shipping date. The lady I spoke to was very rude and told me I did not have a credit and I owed them $28.00 on the DVD/VCR Combo. She said I other several other accounts with them. I told her to cancel all accounts accept the DVD/VCR combo. She said she would send out a payment booklet. I asked how are you sending out a payment booklet when I don't owe any money. She got very loud and indignent.

I asked to speak with a supervisor. She said she would have one call me back in a snotty manner. I said "there are no supervisors available? She said they are all on another line.
I told her I would hold until a supervisor is free. She told me I could not hold up her line.

All I want now is my total cash refund of $217.00 and nothing else to do with sweepstakes clearinghouse. Just a added tip supervisors at sweepstakes clearinghouse should monitor their employees calls to insure customers are treated in a courteous and professional manner. I wish I had asked the name of this person I would request that they be fired.

Be aware of Sweepstakes Clearinghouse.

Denise
Chicago, Illinois
U.S.A.