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  • Report:  #1216648

Complaint Review: Sweetwater Sound

Sweetwater Sound Their "2 year warranty" is fake Internet

  • Reported By:
    Azrael — Tennessee USA
  • Submitted:
    Wed, March 18, 2015
  • Updated:
    Thu, September 03, 2015

I purchased an Ovation Celebrity Elite back late 2014. On Sweetwater's website, they advertise a "free" 2 year warranty. Don't you believe it. It does not exist. They will not honor their warranty, and will fight you and insult your intelligence.

The short of it is, I have a broken guitar, which I am forced to eat, because their warranty is fraudulent. Lesson learned, don't buy from Sweetwater.

1 Updates & Rebuttals


yolo

Alabama,
USA

Missing information.

#2General Comment

Thu, September 03, 2015

So....you offer no information as to what happened and by saying that it's broken leads me to believe you damaged the instrument in some way. Of course they wouldn't repair it - warranties are for manufacturers defects, not you damaging the item. 

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