Complaint Review: SWELL ECOMM ENTERPRISES LIMITED

After placing my order through FACEBOOK for "Mindinsoles" a shoe insert that a fast flashy video makes one believe that the military supports the products, I see a disclaimer that it could be 30 days before receiving these high priced pieces of junk. Then after about 3 days I received an email that it will be longer than 30 days but I would receive the new improved "stronger magnet" insoles for better healing. Magnets for healing was a redflag so I investigated and saw others here on Ripoff report and Better Business Bureau. I contacted the company via their email and also started a dispute through PAYPAL that this company is a sham selling an un-proven product for 4 times similar cost products and I wanted my order cancelled and a full refund. Instead, the Company ESWELL sends notice through PAYPAL dispute that delivery should be within 15 days, mentions a 30 day money back guarantee but puts a link for their terms and conditions which states they accept returns "For store credit only". If that is not the definition of a ripoff company then I don't know what is. THey did finally send me their junk insoles when I refused and wanted the order cancelled and refunded. The company obviously refused to cancel my order which I am entitled to cancel an order that had not been shipped.

I am still in the middle of dispute with Paypal but Paypal only ping pongs messages back and forth between the customer and vendor. So I want to know how to return this junk that has to be cut to fit and get my refund. I have asked the company many times for my refund. BEWARE Unethical business practices including charging you prior to shipping and giving you false information via email and refuses to cancel orders or honer a real money back guarantee. SCAM. Stay away from this company.