Complaint Review: SWengines

I have given this company chance after chance at the mulitple stores I've been over due to their inventory, however, I have never witnessed worse customer service or accountability at a company more consistantly than with SWengines. They will consistantly talk to you like you're a burden, not take responsiblity, if they're missing a piece of information after asking them is that ALL the information you need, do you have everything you need from me? They simply won't ship until you call them 14 days later like they ask you to wait in their automated system, and then they will tell you they never shipped it. They have hung up on my team many times, repeatedly sent us to the same voicemail after asking them to please stop and just help us and only finally did bc we were persistent in calling back. You never know when your engine or transmission will arrive up to 14 days so if you do have to use them, be prepared for that bc they do take their sweet time. They are rude, unhelpful, and you feel like your talking with people in a chop shop based on their phone ettiquete and horrible customer service. There seems to be no higher up accountability. If we ever use them again it will only be if we're abolutely desperate and we will be sure to call them daily to make sure things are still in order. I try to be a pretty patient person but I have never had a good experience with them and that can only mean it's a culture with SWengines. It's been every time. I would not recommend them unless you can stay on top of the order daily.. that is if you can get ahold of them or keep them on the phone for that matter.