Complaint Review: Swift Van Lines revolution moving and Storage LLC

 First off, I wish I had known about this company before hiring them to help with my partial move. They are the biggest RIP OFF and I would never use them again or recommend them to ANYONE. The beginning of Nov a man by the name of JC, the manager for Swift Van Lines (240 528-0151) called my daughter and gave her a quote of $69/hr for 2men for a 2 hour job at $207. She said we would get back to him. After a couple more conversations and verifying the quote again of $207, including EVERYTHING......shrink wrap, 1 box and blankets to cover the furniture we made the reservation for Nov 30th with my mom's credit card. I then later saw on my mom's CC statement that they charged me $69 x2. I was told that the moving truck would be at the first location between 9 and 10am. On the day of the move my aunt who was at the 1st location called at 1030 and said they had not arrived. I contacted JC and he said he was sorry that they had delays because of the rain. They were just getting to the warehouse and should be there in about 20-25mins. After an hour went by, I called again and JC told me he was sorry and they would be there in about 30-45mins. Another hour went by and JC called me to say that it was gonna be another 30-45mins before they got there. I voiced my concerns about it. He said he would have the truck driver call me. The driver called and said the GPS says we will be there in 18mins. Another hour went by and my aunt said they were still not there. The truck never showed till 1:30pm, 3-4hrs late!! About a half hr later JC called and asked if I could txt him saying that it would be okay for my aunt to sign the beginning contract on our behalf. I told him it was fine that she signed for us but he was hesitant because the name on the beginning contract would not be the name on the final contract with the CC info. He then asked if I was paying cash. I told him no, I was told I could pay with a CC. They finally finished packing up a small bedroom set at 3 pm, an hr and a half later. It then took them 45 minutes to get to our house! The 1st house is LITERALLY 10mins from the 2nd house, 15mins at THE MOST!!!! Again we called JC to find out were they were and were told that they should be there in 5-10mins and that it was almost rush hour and there might be traffic or maybe they stopped to get a drink or for a pit stop. We informed him that stopping to get a drink on our time was unacceptable, considering that we had been waiting all day for this furniture and my daughter cancelled a Doc's appointment at the house when the furniture arrived. They finally showed up at 3:45. At that point we started looking over the contract, which they require you to sign before they will unload the truck. As we were looking it over, I see the materials page with a $185 charge for 4 rolls of tape, 6 packs of shrink wrap, and 1 box. I called JC again to discuss the charges. He was very nonchalant about it. I said I was not expecting to have $185 added. He said well , it's gonna be under $500. And I was taken back because that's not the point. He goes on to say well then the guys will just wait till you sign the contract. Your paying an hourly rate, so the longer we talk, the more time it takes. I asked him, as it is stated at the top of the materials page, if he would discount the materials. I asked for the 70% it states they can discount. He said, I can't at this point as it seems like you don't want to pay your bill. I argued it wasn't that. I was not expecting that much of an extra charge. I asked again if he would discount the materials, this time at 50%. He said he can't. I said you CANT, or you WON'T. He just kept telling me he didn't have time to discuss this and he was busy and he had someone on the other line and they just needed me to sign the contract. I asked again if he CANT discount me or he didn't WANT to. No straight answer. The 3rd hour was about up, so we decided to sign the contract so we could get our furniture. It was 4:30 by the time they finished verifying the contract. The mover told JC that they would be another 30mins. Instead of charging a half hour they charged me a 4th hr. The total came to $530.....4hrs labor and 1hr of travel @$69/hr, plus the $185materials charge. $323 over my original quote....more than twice the original, actually. This company is not professional, has no integrity, and could care less about being fare to anyone. I DO NOT RECOMMEND THEM TO ANYONE!!!!!