Swimmingpoolsetc ripoff never shipped product and no customer service help Rancho Cordova, California
I ordered a pump/filter unit from these people on May 29, 2006. They took my money RIGHT AWAY and sent an email with a tracking # from fed ex. but the tracking says "info sent only".
Aeveral days later I contacted the support@swimmingpoolsetc.com by email and recieved the standard autorespond of "we will contact you in 24-48hrs". Well there was no response for several days so I called the 1-800 number and talked to whomever. I gave them my name and order # and they said there was nothing they could do and that the service dept. would handle it.
Well I have sent several more emails to the service dept. With no response whatsoever other than the infamous autoresponse. I have called twice and can get no further than "the service dept. will handle it".
I have now sent a written request asking for my money back as per my conversation with the live person on the phone. But it has now been 2 months with no response and it seems I will have to proceed filing complaints, and legal proceedings.
John
Aurora, Illinois
U.S.A.
4 Updates & Rebuttals
John
Aurora,Illinois,
U.S.A.
No
#5Author of original report
Sun, November 26, 2006
No, i haven't heard anything back from this posting and the two times I have called since i posted here have been unproductive again.
Nathan
Streator,Illinois,
U.S.A.
Just curious
#5Consumer Comment
Sun, November 26, 2006
John,
Did you ever get this resolved?
John
Aurora,Illinois,
U.S.A.
Just want my money back
#5Author of original report
Thu, August 10, 2006
Order Number: 64414
I am not sure what you consider "LIVE SERVICE HELP" but I have called twice with the order# and both times I have been told I have to email the service dept. at support@swimmingpoolsetc.com. That is not live service help, that is called "the run-around".
I do not want the product I just want my money back.
Jeff
Rancho Cordova,California,
U.S.A.
What is your order number
#5UPDATE Employee
Tue, August 08, 2006
John,
We are not here to take your money, what is your order number so we can credit you and or look into your order. We are here to help you and I do not understand why your order was not fulfilled because we have LIVE SERVICE HELP from 8am to 4pm and you can call us anytime at 916-638-8387. We have had hundreds of credits due to products not in stock and we have over 90,000 orders fulfilled.
SPE SUPPORT