Swipe Auctions I'm Not As Smart As I Thought Internet
I thought I was pretty savvy when it came to internet purchasing, but this website got me. It started by appearing to be recommended by a TV newscaster who compared it on her news show with other auction-like sites and said it was the best. I read most of the promo and decided to sign up (they were offering 100 free bids to start). There was no "review your purchase" page and the next thing I knew, I had been charged $159 !! When I spoke on line with someone at "Swipe", she said the money can only be refunded by printing out, filling in and returning their form. I guess they hope people will be to busy to do that, and then they keep their ill-gotten gains.
STAY AWAY !!
1 Updates & Rebuttals
SwipeBids
USASwipeAuctions
#2UPDATE Employee
Thu, September 23, 2010
Good Afternoon KT,
My name is Jennifer, I am the Head of Customer Service for SwipeAuctions. I am sorry to hear you have had a negative experience with our company however we do mention our membership fee several times on our final registration page. Directly above our "Start Bidding" button it reads "By clicking below you agree to the one-time charge of $159 for 300 bids".
It is policy to have a refund form completed because bank requirements state that in order to ensure that the refund is received by the correct person, we must obtain a signed refund form to correctly process your refund. As well similar to refund procedures in a retail store, we require an original physical signature in order to process your refund.
You may contact me personally at jennifer@swipeauctions.com as I would gladly help in providing you a positive resolution to any concern you may have. Please include your first/last name, user name, email linked to your account and the link to this post.
Regards,
Jennifer
Customer Service Manager
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