Complaint Review: swipebids.com

You are now chatting with 'Jessica'

Jessica: Thank you for visiting SwipeBids. We are here to help you win auctions, save money and have a great time. Who am I speaking with?

you: help = I just signed up and did not realize I used all my bids

you: my name is corey

you: and I though i won

Jessica: Could you please provide me with your full name and email address, so that I can pull up your details?

you:

Jessica: Please wait while I check your order details in our system.

Jessica: Yes, you have used all of your bids.

you: I thought that a bid meant per item not per click - did I get that right?

Jessica: Yes, you got it right.

you: Can I start over? I did the tutorial and did not get it - or can I get my money back?

Jessica: The bidding process is simple. Each product starts at just one dollar. Then, people place bids on the product. Each time someone places a bid, the price of the product rises by 1 cent. The timer keeps going down, and when the auction falls below 5 minutes, if anyone places another bid on the item then the timer will reset to 10 seconds. When bidding stops and the auction ends, last bidder wins!

Jessica: If you have been unsuccessful at winning an auction, I can replenish the total amount of the bids you originally purchased this one time.

you: you guarantee that you can win an auction right? and I only have to bid on the auctions of stuff I want right?

you: what if you run out of bids and you didn't win anything?

Jessica: I can give you all your bids back one last time.

Jessica: Do you want me to do that?

you: Your site says you guarantee one win or you will refund

Jessica: It is says that we will give all the bids back to your account not the money.

you: so if you never win - you keep giving the bids back? You guarantee one win - that is the ONLY reason I signed up

Jessica: Sorry, we will give it only one time to you.

you: Play fair or I will go to the FTC and they investigate EVERY complaint - you guarantee a wi

you: so if that is not the case - please refund the money

Jessica: We are ready to give all you bids back to you one time.

Jessica: That is all we can do for you.

you: How long has this site been up?

you: Please put your supervisor on

Jessica: Swipebids launched on 25 Feb, 2010.

Jessica: I am the customer service supervisor on this shift.

you: You made a guarantee and you need to honor it -your homepage and yout tutorial says its so simple we guarantee you will win or we will refund you money

you: Then you CAN refund the money - please honor your guarantee

Jessica: We do not say that we will refund the Money.... we give you all the bonus bids (300) back in case you don't won anything with them, just one time.

you: That is not what your video in the box says or the saying on the right

Jessica: Please copy and paste that information there.

you: https://www.swipebids.com/chg_registration_pg2.php?sessid=nm0ive6ijiei48n2mc5pcdmdg3&awt_m=1btbI9038rx&awt_email=

you: it does not say one time - you guarantee that if a person does not win you will fully refund the bids - so you can play until you win

you: Or if you do not want to play this way - refund my money and I will go away - but I will bring the FTC into this

you: I feel ripped off and you just stole my money to buy a new computer

Jessica: Ok, please see the green box, which says You're Guarantee to Win.

you: yes it says REAL BIG - you are guaranteed to win - I am not being mean but I really feel ripped off

you: Quoting youYou're Guarantee to Win.

Jessica: So, I have just told what we have shown on the website.

Jessica: So, would you like me to credit 300 bids in your account?

you: Do you understand that the FTC will close down your site faster than anything you have seen - they even investigate cell phone problems - and I am in law and social media - do the right thing and REFUND the money - you have the power

Jessica: Please CLICK HERE for details that were stated on your checkout page as you confirmed your original purchase. This checkout page and its disclosures have been approved by our Attorneys, and comply with strict credit card regulations issued by your bank to ensure the charges cannot be disputed.

you: The FTC complaint is up on my screen - by law you have to refund my purchase - I did not win anything

Jessica: We do have a 30 Day Money Back Guarantee to ensure you are completely satisfied, please CLICK HERE and follow the easy steps to ensure you get this issue resolved.

you: Link not working

Jessica: http://www.swipebids.com/guarantee.php

you: Okay so refund the money please

Jessica: You have to follow all the conditions for full 30 days to get the refund.

you: I was guaranteed to win and I did not - that is false advertising - so refund the money please - you have the power to return the money and this chat is subpoenable

Jessica: As customer satisfaction is our top priority, we have a 30 day money back guarantee in place; all you need to do is follow the 3 easy steps to qualify and ensure you get the best possible results. In addition, I am authorized to credit your account 500 free bids (a value of $300.00), which will greatly improve your chances to win an auction for great items like a laptop, T.V, camera etc... Please CLICK HERE to see a complete list of 1000s of past happy winners this month. This offer is limited to select customers and it provides you with a great opportunity to have another try at bidding. Shall I go ahead and credit the 500 free bids to your account?

you: Not unless you guarantee a "win" then I'm good with it because you have in bold green - You are Guaranteed to Win

Jessica: I can give you 300 + 500 =800 bid, this one time.

Jessica: Shall I go ahead and credit the 800 free bids to your account?

you: Not uless you guarantee the win - just like your advertisement

Jessica: We guarantee a win, but you should bid on the bid packs.

you: You guarantee of win on the bid packs or the items - you can do this the easy way - or I will dispute everything - your advertising is more than misleading

Jessica: As I stated previously, our checkout page and its disclosures have been approved by our Attorneys, and comply with strict credit card regulations issued by your bank to ensure the charges cannot be disputed. Please take the time to read and follow the easy steps in the link for our 30 day Money Back Guarantee to ensure you get the refund. Once again to get to the link, Click Here

you: You are having fun with this but I am really serious - I am filling out the FTC complaint now - enticed into internet gambling - false advertising - not returning funds within 15 minutes

Jessica: I do not have the ability to refund you until you have followed the 3 easy steps provided on the link for our 30 Day Money Back Guarantee. Unfortunately, I am unable to assist you any further. Please take the time to follow our incredibly easy 30 day money back guarantee CLICK HERE.

you: Visa dispute - FTC complaint - you won't win - you should do the right PR thing and refund the money - last chance - honor your advertising

Jessica: As I stated previously, our checkout page and its disclosures have been approved by our Attorneys, and comply with strict credit card regulations issued by your bank to ensure the charges cannot be disputed. Please take the time to read and follow the easy steps in the link for our 30 day Money Back Guarantee to ensure you get the refund. Once again to get to the link, Click Here

you: this means that if you are not completely satisfied with Swipebids.comand have not won any auction items, we will refund the price of your original bid pack purchase back to you, no questions asked!

Jessica: Yes, if you qualify for refund on the 30th day, then we will refund you without any questions asked.

Jessica: Is there anything else I can help you with today?

You are now chatting with 'Shalyn'

Shalyn: Thank you for visiting SwipeBids. We are here to help you win auctions, save money and have a great time. Who am I speaking with?

you: Who is the highest ranking supervisor on the floor right now please?

Shalyn: I am the Customer Service Supervisor available here right now.

you: ogle.com

Shalyn: Please let me know, how may I help you today?