swipebids.com webiste appeared with another legitimate service appeared to be the same, Internet
I was signing up for an on line subscription to USA Today, as I was signing up I has to step away to answer the door. When I came back i finished filling out the information and hit submit and swipebids.com popped up and I had been chaerged $150.
They have a "30 day money back guarantee" what they don't say is you have to "bid on items more than 10-30 a day to apply for a refund. There is no strretr address or obvious way to contact them except through live chat. I did get a cancellation number and was told to start bidding.
I filed with the Florida Attorney Genreal and the Federal Trade Commission.
This is clearly a highjacking of a legitrimate web site whose practices decietful with vague and unclear terms..
3 Updates & Rebuttals
Kavey
United States of AmericaCall them
#4Consumer Comment
Thu, September 02, 2010
If you arent having any luck with the live chat "bots" try calling them. Theyre very rude but will at least tell you they are refunding it.Im not sure if they actually will but they say they will.
Here is the info to call
1-866-389-3870
Wait for whatever option it gives to speak to an operator and choose that.
SwipeBids
USASwipebids
#4UPDATE Employee
Wed, September 01, 2010
Good Morning John,
My name is Jennifer and I am the Head of Customer Service for Swipebids. I am sorry for the inconvenience however we are unable to access personal information from other sites. To be charged our membership fee your personal information needs to be inputted by you onto our registration pages. Our site has since recently made some changes and I would be more then happy to assist in your concern regarding a refund. Please contact me personally at jennifer@swipebids.com, please include your first/last name, user name, email linked to your account, brief description as well as the link connected to this post. I look forward to hearing from you as I will ensure you have a positive resolution to your concern.
Regards,
Jennifer
Head of Customer Service
Our Winners: http://www.swipebids.com/all_past_winning_auction.php
Our World Vision Charity: http://www.swipebids.com/world_vision_charity.php
Our Customer Service Page: http://www.swipebids.com/contact.php
John
Fort Myers,Florida,
U.S.A.
Address Update
#4Author of original report
Thu, June 24, 2010
I found another address for this company:
906 W 400 S, Orem, UT 84058, USA