Complaint Review: SWREG Digital River

The company is a portal with small businesses that sign up to provide services. This particular vendor claims to provide Free software to recover a windows password however, the FREE trial version does not have 100% fully functioning features so they force you to purchase.

If I could of saved time it was worth it to me to pay for the software however, the software does not work on newer Dell's w/ UEFI Bios and Dell's proprietary partitions. It won't recognize the Dell partitions even when disabling secure UEFI Bios settings. The FAQ instructions are poorly written but as an experienced technician I could see beyond this if it worked.

Requested a refund after day 2 and 10 hours of attempting to make the software work. It took several days for a response but I received response from a Hilda who said they could not give me a refund because I did not contact their help desk and had no screen shots as proof. After numerous emails back and forth for over a week or more they refused me a refund.

The last emails offered me a more advanced password recovery software or a mobile phone password recovery software for Free as compensation however, I just wanted a refund.

Final emails they said no refund would be given. I complained that they were not honoring their 30 day money back guarantee but they did not care. I was told they are in Taiwan. I have been left with no options but to post on the Internet as an unhappy customer and file an elevated claim to Pay Pal. Thank goodness I paid thru Pay Pal. Awaiting response at this time.

Do not do business with this company they will take your money, provide no support, rewrite software on the fly and refuse to honor their refund polciy. Attitude is catch me if you can, we are in Taiwan