Complaint Review: Sylmark Inc

In February 2001 I ordered Phase 4 Orthotic shoe inserts from an infomercial using my VISA. I didn't think I was ever going to get them but finally did and the charge showed up on my May bank statement as a charge to Phase 4 Orthotics for 28.90. On at least my last two bank statements (8/27 and 9/26) I noticed charges of $25.90 and $19.95 from a Company called Sylmark Inc., Los Angeles.

I had no idea what these charges could be for (I haven't ordered anything from such a Company). I went onto the internet and typed in Sylmark and saw a "Rip-Off Report" from a person who had also ordered shoe inserts from an infomercial, was billed for that transaction and about 30 days later was billed 2 different times for products they didn't ask for from a company they had never heard of (Sylmark Inc.).

Sounds like the same scam. This person has had no luck getting resolution from this company. They called the customer service line and said they got the run-around and lies and left a message for the president Mark Bess which was unanswered. At the time of his report (8/31/01) his situation was unresolved. I have not tried to contact the company but have cancelled my card.

Do you know if anything has come from his report (his name was William). Any way to get our money back??

Laura Backlund