- Report: #122305
Complaint Review: Symantec
Symantec Charges Lots Of Money For Software With Countless Severe Bugs sold software that doesn't work at all Springfield Oregon
Rip-off Report Investigation:UNIM contacts Rip-off Report to satisfy all complaints and adheres to "no-questions asked" 100% customer service satisfaction policy & terminates relationships with outside vendors that caused these complaints. UNIM commits to Rip-off Report Corporate Advocacy Program
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Reported By:— Tustin California
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Submitted:Sat, December 11, 2004
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Updated:Tue, December 14, 2004
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Symantec
555 International WaySpringfield, OregonU.S.A. -
Phone:541-3355000
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Category:
Norton Internet Security 2005 is full of bugs.
So far I installed it 6 times on the same computer and got 7 different error messages. Half of the time it doesn't work at all or key components don't work. If they cannot make it work then they should give it away for free or only sell the parts that actually work!
Thomas
Tustin, California
U.S.A.
2 Updates & Rebuttals
Thomas
Tustin,California,
U.S.A.
lab test are unimportant, real performance counts!
#3Author of original report
Tue, December 14, 2004
In my opinion lab test are worthless! I only care about how stable and flawlessly the application runs on my system.
And since I had and still have trouble with the software, I come to the conclusion that Norton Internet Security 2005 is not worth the money. What makes the matter even worse is that they don't have explanations for all their error codes online and charge for phone support. That is not what I as a paying customer expect.
Would you buy a car where one day it doesn't shift gears, the next day the breakes don't work, the next day the door cannot be closed and on the last day one of the wheels falls off??? What would you say to the dealer that would offer you to have a look at it for a fee?
I would say: "take your crap back!!!!" Unfortunately there is no lemon law for software, otherwise I would have returned the software a long time ago.
RJ
Camden,Arkansas,
U.S.A.
Maybe all the "bugs" congregated only in your copy
#3Consumer Suggestion
Sat, December 11, 2004
PC Magazine is a heavily read and respected computer-related information source. The following is their assessment dated 10-18-04.
Bottom Line:
Norton's antivirus, antispam, and firewall modules work well separately but even better together. Privacy protection and parental control enhance the value of the suite even further. All told, Norton Internet Security 2005 merits our Editors' Choice award among security suites.