Complaint Review: Symantec Corporation

This is a growing problem: a mail-in rebate is offered as a sales incentive, but when all instructions are meticulously followed, a postcard is received months later claiming that instructions were not followed or documentation was lacking.

Thousands of consumers are being duped into buying products, expecting to receive a rebate, but a substantial proportion of them never receive the rebate, and attempts to contact the vendor and resubmit are thwarted by the company's labyrinthian contact options.

This particular incident relates to a software purchase rebate offered by Symantec, who is infamous for this behavior, but the problem is widespread.

Donald
San Mateo, California
U.S.A.