Symantec/Norton supposed to protect your computer from viruses but if it doesn't they will be glad to charge you more... Internet, Nationwide
My three month old laptop that I paid Symantic to protect now has a virus that has somehow disabled the entire Norton program. Their "support technician" was "very" helpful but he determined that I needed to pay Symantec another 168 dollars for a years worth of additional support services at which time a "better trained" technician could then proceed to repair "my" Norton program.
When I refused to pay that, they then offered me a "special", one time offer of $99 for two limited assisted repairs if my computer should become affected again. The whole time he was trying to get me to agree to this I kept thinking of the tactics of the mafia when they would get business owners to pay them for NOT trashing their stores. Believe me when I say that this is just one instance of the steps I have taken to "squeeze" them back.