Symrna cymbals Turkish Handmade Cymbals Istanbul, Turkey
Hello All,
This worthless untruthful article were written by some of cymbal manufacturers in Turkey which produces flat based machinery cymbals like FRISBEE mentality. The words and meaningless sentences in the article easily show that behind this words there is a man, poor in quality. First this company is absent and imaginary. MusikMesse was just two months ago end of March (Messe Frankfurt 2010) but in their article it seemed tike months gone after Messe. Our quality proved itself by the comments of customers and artists who visited our booth 3.0 A60. By the way we will display again our honour products on 3.0 A60 at MusikMesse Fankfurt 6 to 9 April 2011. Our success frightening the other cymbal companies we believe.Our customers who buy our cymbals know how much we care about the quality etc. Symrna answered all of this partisan articles and bad gossips and always will. Our suggestions some of these cymbal manufactures who try to get us down: Learn music, Learn how to make real Handmade Turkish Cymbals and stop cheating the buyers.
Yours sincerely,
1 Updates & Rebuttals
Carter
Utah,United States
Symrna may have had past problems, but I won't tolerate complaints unless they are legitimate
#2REBUTTAL Owner of company
Tue, July 17, 2018
Hello,
My name is Carter Pochynok and I'm the current COO of Symrna Cymbals USA.
This is a very old report, coming in at nearly a decade in age and it came from a rival Cymbal foundry in Turkey.
I apologize if this gives anyone cold feet about our brand. This happened well before I joined the company (on-board since May 2017) and while I have seen a couple customer service issues that have inspired me to totally re-think the way we handle our shippping and ordering practices, I have never had an issue with someone outright not getting a product from us. I have seen bad product sent to a customer on only a single occasion and in that instance,
I made the foundry send him a replacement free of charge. Because it's the right thing to do. I'm a working-class drummer myself and I ought to understand the needs of my own demographic.
Hopefully this streak remains consistent and we do not experience any of the issues described by complaints. If we do have such issues I want to hear that from my customers at our service@symrnacymbalsusa.com address so I know where I need to improve this brand because the products truly are exceptional.
Hope this is helpful to all who read it,
Carter P.