Complaint Review: TWX

 I came across a site and was entitled to a free subscription to up to 4 magazines. I paid the required shipping and handling charges and began receiving my subscriptions without any issues.  Approximately 4 weeks later I am checking my bank account and see that I am being charged $117 for the People subscription even though the free deliveries were not completed. On July 4th, I call them and explain that I have not requested or authorized full subsciption to any of the free magazines I am receiving.  Immediately cancelled the entire bundle and requested a refund.  I was informed that my request was accepted and that since the charge was only pending, it would simply fall off as not processed.

4 days later, I check again and no refund so I call back and I'm informed that the termination request was processed and that it could take up to 72 hours to credit back to me.  I called 5 days later because I still hadn't received my refund to request to speak to a manager or someone in charge of processing the refund.  No one is available for that so they took my daytime number. Needless to say - it has been almost 2 weeks, they have run out of excuses and I still don't have my refund.