Complaint Review: Synapse Group Inc. NSS Magazine

I've seen the many complaints. I like many of you signed up for a free trial subscription to a magazine as a "reward" for filling out a survey. The survey, I thought, was reputable, and the company was in good standing with BBB so I bit. I'm not too concerned with the two dollar charge. That's still a good price for a few months of a magazine.

The website said they would bill me after my trial subscription was up and all I had to do was write "cancel subscription" on the bill and send it back to them and I wouldn't owe anything more. I get several magazines without a bill and I think that something may be wrong.

So I go to the magazine's website and cancel my subscription. I get a postcard a week later from the magazine saying that the subscription was through a service and I had to cancel the subscription through the subsciription service and it gave a phone number and address.

So I call the number, give my credit card number (probably shouldn't have) and asked to cancel (all on the automated system). It asked if I was sure I wanted to cancel--that I had been billed a small shipping and handling fee and I wouldn't be charged anything else if I kept the subscription to April 2003.

I thought that was odd considering I was supposed to only get 3 issues (or months) free. but I do not cancel, thinking i'll try to talk to someone to make sure I will not be charged more than the two dollars I have already been charged. But of course I don't get anyone (just a busy signal--weird). so I look on here, great site.

But in the last hour I've found out that while there are so many complaints on this site, they are still has a "satisfactory record" with the Better Business Bureau. I do not have a complaint yet, because I have been charged only nominal fee which I expected.

If I am charged more in the future I will complain. But if all this stuff you guys have been saying is true, then file complaints of false advertisement or fraud with the BBB. I would not have ordered if I had not seen the BBB membership emblem on the website.

Here's Synampse Group report on Better Business Bureau
http://www.connecticut.bbb.org/commonreport.html?compid=41000185&national=Y

Ben
Mobile, Alabama