Complaint Review: Synapse India

I hired Synapse India to create a website for me.  I used one of these freelance / outsourcing websites to find them.  The project was not cheap - several thousand dollars.  There were many issues with this company.  There were massive delays completing milestones.  They also did not do anything according to the specification document.  The entire site was buggy and not functioning at all.  Every time I asked them to see the completion of the milestones, they pointed to computer code that I couldn't understand (I am not a programmer) and forced me to continue paying assuring me that the site would be ready.  After months of this, I finally decided to quit and they didn't return any of my money.  I also did not have a functioning website.  I spoke to everyone at the company including the CEO to no avail.  I wanted to build out a website for cheap and the price this Indian outsourcer looked so good that I fell for it.  There is a reason why the services offered is so cheap versus U.S. developers.  This was the worst experience of my life and will never work with this company again, and I hope by writing this review, others will not fall into the same trap.