Complaint Review: Synapse Magazine - NSS Group

Participated in a survey, and was offered the free years subscription to the magazines, with the understanding that, after a year, I would be offered the chance to renew or cancel my subscription. I was not, however, offered the chance to cancel my subscription, instead, a month before my subscriptions ended, they charged my credit card. I noticed the charges, contacted them, and they refunded the monies charged to my account, however, when I expressed discontent, I was told it was my fault. I asked to speak to some one in charge, and was transferred to the floor supervisor, Tom Chan, who still insisted that there was no one else i could speak with to lodge a complaint.

After further insisting that I wanted to speak to someone else, he gave me an address to contact Julia Brennan, When i insisted on a phone number, he informed me that he couldn't release that information to me, because it was againts company policy. I thought it a little odd that you can't release information to the public about your company, but after some investigation on the internet, i was able to locate the number.
I then filed a complaint, ONLINE with the BBB in CT, and would STRONGLY urge anyone else that has this occur to them, to do the same.

Benjamin
Knoxville, Tennessee
U.S.A.