Synchrony Bank Kep't my cash rewards that I had earned. Draper, Utah,
First they mislead me into thinking that they paid 3% cash back rewards and when I found out later that it was only 2%, I closed my credit card account. When I asked for my $220 back from the cash back rewards, they would not give it to me.
I could have easily transferred the cash back to my checking account before I closed the account but did not think it would be an issue. I was wrong (with this bank).
I will never do business with them again and will spread the word.
2 Updates & Rebuttals
Jim
Beverly Hills,California,
United States
You Should NOT Have Closed the Account
#3Consumer Comment
Thu, March 07, 2019
First they mislead me into thinking that they paid 3% cash back rewards and when I found out later that it was only 2%, I closed my credit card account. When I asked for my $220 back from the cash back rewards, they would not give it to me. If you earn cash rewards through the use of a credit card, and then cancel the CC, you lose the rewards earned. Rewards are not something that you get to collect after you decide to cancel the card; that's pretty clear in the agreement you signed. In fact, it's a part of every credit card agreement and is standard practice. If you lost the rewards, then that's on you for cancelling before using the rewards.
If you accrue rewards and desire to cancel the card, then you MUST either need to wait until the date in which the CC company makes their reward payment, or apply the rewards against your outstanding balance - BEFORE you cancel the card. Once you cancel the card - that's it. Next time, when you find out something isn't what you think it is, don't get mad and do something silly. You should have gone out, bought $220 of groceries, apply the rewards, and then cancel the card when the application of rewards is complete.
I was wrong (with this bank) You would have been wrong with any bank or any credit card that offered rewards, miles, or similar. If it were accruable income that you would not lose, then you can bet the IRS would be able to effectively tax you for the income earned.
Robert
Irvine,United States
You would have been wrong...
#3Consumer Comment
Thu, March 07, 2019
You stated that you were wrong with this bank thinking you could pull your reward dollars out after you closed the account. However, you would have been wrong with just about every other bank or reward program. As one of the main requirements they all have is that the account must be active(and in good standing) to be able to use any rewards.
In fact you can search and will see many complaints about Credit Card companies that have closed out "reward" cards of people that had thousands of dollars in rewards.